Qualify to save an average of 30% by paying with HSA/FSA

Customers who qualify and use HSA/FSA funds may save by paying with pre-tax dollars. Qualified customers save an average of 30% depending on their individual tax rate.

This is not a product discount. You pay the full purchase price, and the savings come from using pre-tax HSA/FSA funds.

If you do not see Truemed at checkout, try checking out as a guest instead of using Shop Pay. Truemed may not appear if you are signed into Shop Pay.

Other possible reasons include:

• The product is not eligible for HSA/FSA coverage
• The product has not yet been set up in Truemed’s system
• You are shopping on a third-party site instead of the official JumpSport website

If you are checking out as a guest on JumpSport.com and believe the product should be eligible, contact JumpSport at orders@jumpsport.com with the product name.

After completing Truemed’s clinical intake form, your Letter of Medical Necessity, or LMN, will be available through your Truemed dashboard at truemed.com.

Most LMNs are issued within a few hours, but it can take up to 1–2 business days.

If you have not received your LMN:

• Log into your Truemed dashboard to check the status
• Check your spam or junk folder for emails from Truemed
• Confirm that you completed the full clinical intake form

For additional help, contact Truemed at support@truemed.com.

Eligibility is determined by an independent clinician based on the health information you provide through Truemed’s intake process. JumpSport does not make eligibility decisions and does not have access to your private health information.

For questions about your qualification outcome, contact Truemed at support@truemed.com.

HSA/FSA card declines are usually related to your card or account, not Truemed or JumpSport.

Common reasons include:

• Insufficient HSA/FSA balance
• Inactive or expired card
• Daily spending limits
• Card issuer restrictions
• The card issuer not recognizing the merchant

You can check your account balance, confirm your card is active, or contact your card issuer for details. You may also pay with a regular credit or debit card and submit your Letter of Medical Necessity and receipt for reimbursement.

For additional help, contact Truemed at support@truemed.com.

Yes, but subscriptions typically follow the reimbursement process. You pay for the subscription with a regular card, complete the Truemed qualification survey, and submit your Letter of Medical Necessity and receipt to your HSA/FSA administrator for reimbursement.

The same LMN may cover recurring charges for up to 12 months.

Some products may be partially eligible for HSA/FSA reimbursement. This can happen when a product includes features beyond what is considered medically necessary.

Truemed calculates the eligible portion, and your Letter of Medical Necessity and receipt will show the reimbursement breakdown.

You pay the full purchase price and may submit the eligible portion to your HSA/FSA administrator for reimbursement. For questions about eligibility amounts, contact Truemed at support@truemed.com.

Yes. Truemed’s Split Pay feature allows you to divide a single order between your HSA/FSA card and a regular credit or debit card.

This can be helpful if your HSA/FSA balance does not cover the full order or if your order includes both eligible and ineligible items.

Split Pay is available for one-time purchases only and does not apply to subscriptions.

If you paid with a regular credit or debit card, you can submit your Letter of Medical Necessity and purchase receipt to your HSA/FSA administrator for reimbursement.

The exact process depends on your administrator, but it usually involves logging into your benefits portal, opening a claim, and uploading your LMN and receipt.

For help with reimbursement, contact Truemed at support@truemed.com.

Truemed is only available to customers with an HSA or FSA account.

If you do not currently have one, check with your employer’s HR or benefits department to learn whether you can enroll, usually during open enrollment. Truemed cannot help open or fund an HSA/FSA account.