Help FAQs

Not sure which trampoline to choose?
Have questions about our different safety nets?

For questions about our Trampolines & Safety nets visit our Trampoline Questions Page.

Why should I buy a trampoline and enclosure from JumpSport when I could just buy one from my local department store for less money?

All of our trampolines, even our entry level SoftBounce™, are loaded with patented safety features that the competitive brands found at department stores do not have. Unlike the stiff, harsh feel of a cheap trampoline, our trampolines have a softer, more forgiving feel with great bounce performance that will keep your family jumping for hours and hours.

With trampolines, you definitely get what you pay for. Our desire is not to be the cheapest, but the best.

Most kids love for jumping on a trampoline lasts well beyond the short time a so-called bargain trampoline will last. No discount-brand trampoline has the innovative safety features, quality parts, excellent warranty, and excellent customer service that we offer. All of that equates to a superior long-term value.

What are the differences between your JumpSport and AlleyOOP Sports brands?

JumpSport Features:

  • Trampolines and enclosures sold separately
  • Enclosure poles attach to the outside of trampoline legs with U-bolts
  • Black and blue color scheme
  • Trampolines include Standard frame pad
  • 10 year prorated warranty on trampoline frame
  • 1.5 mm thick, 1.8" diameter, black powder coated Cold Rolled Steel frame

AlleyOOP Sports Features:

  • All AlleyOOP trampolines include our Unitized safety enclosure system
  • All AlleyOOP systems include our strongest safety nets with the highest number of safety features available on any enclosure system
  • Instead of U-bolts, the Unitized design of our AlleyOOP Trampoline Systems allows enclosure poles to be securely anchored with precision-fit, strong thru-bolts to the trampoline frame.
  • Backyard friendly forest green color scheme
  • AlleyOOP Trampoline Systems include a thick Deluxe frame pad
  • Lifetime warranty on trampoline frame and safety enclosure poles
  • Includes longer warranty on components such as safety net, frame pad, and jumping mat
  • 2 mm thick, 1.9" diameter, forest green powder coated, pre-galvanized steel frame
  • AlleyOOP Sports is the only product line to offer the patented DoubleBed System

How many people can be on a trampoline at the same time?

Only one person should be jumping on the trampoline at a time. Chance of injury increases when more than one person is jumping. Also, please observe the weight rating for your specific model trampoline; exceeding the weight rating, even if only 1 person is using the trampoline at a time, can fatigue and over-stretch the springs, as well as increase the possibility of "bottoming out" (when the jumper hits the ground) the trampoline which can cause serious injury to the jumper. Damage caused to the trampoline and springs as a result of exceeding the weight rating is not covered by warranty.

What ages are appropriate for the trampoline and safety enclosure?

Trampolines offer terrific, healthy activity for children and adults, both young and old. The US Consumer Product Safety Commission (CPSC) and the American Society for Testing and Materials (ASTM) warn that trampolines over 20 inches tall are not recommend for children under 6 years of age. JumpSport offers full-sized trampolines 35+ inches high, and rebounders approximately 10 inches high. Even with our enclosure properly installed, we encourage families to use trampolines only with mature, responsible, and knowledgeable supervision.

Can children climb up the netting?

Do not intentionally hang from, climb, or rebound off of the safety enclosure. The enclosure is designed as a safety device.

Can the safety enclosure be locked to prevent access?

Definitely. You can weave a steel cable (like a bike lock) through the netting where the doorway overlaps, and use a padlock to secure it. This will make entry difficult and discourage anyone from trying to gain unauthorized access to the trampoline.

Where can I find tips for assembling the trampoline or enclosure?

Click here to view our list of Assembly Tips.

Where can I find product manuals available for me to view online?

Click here to see a list of our online Instruction Manuals. If you don't find what you are looking for, or if the manuals listed don't match the product you have, check out the Archived Manuals page.

Should I take my trampoline and enclosure down for the winter?

This of course depends on where you live. Obviously, the trampoline and safety enclosure will last longer and retain their appearance if they are taken down and stored in the winter months. However, many families leave them up all winter to stay in shape, practice, and improve their performance for skiing and snowboarding.

To store the trampoline for the winter, remove the jumping surface (mat), the springs, and the frame pads (leave the rail pieces and legs attached). To store the safety enclosure, just remove the net (leave the poles attached). Assembly times will be considerably shortened from the original trampoline and enclosure installations. For more cool tips on how to winterize your trampoline, please check out this helpful blog on Trampoline Winter Care.


What should I do if I live in a windy area?

The trampoline and enclosure should be anchored to the ground in windy areas using a trampoline Anchor Kit. During severe winds we strongly encourage removing the trampoline mat by disconnecting all of the springs, or disassembling the entire trampoline.

How do I move the trampoline if I need to do yard work?

One adult can slide the trampoline from side to side for yard work. Do this by lifting one side of the trampoline, and rotating it a few feet. Then go to the opposite side of the trampoline and lift that side and rotate it a few feet. Continue doing this until you can easily and safely tend to the yard. Two adults can perform this job more comfortably, and both people should double up on the same side of the trampoline to rotate it.

Be sure to lift the legs while you move the trampoline so that they don't drag on the ground. Before letting people use the trampoline again, check all the legs and straighten them so they are straight up and down. Do this by lifting the trampoline frame near each vertical leg piece, and gently nudge the leg in or out using your foot.

Will my grass die under the trampoline?

The trampoline mat acts as a screen to provide both shade and let some sunlight come through. In some climates, the grass will actually be greener beneath the trampoline. If needed, you can also spread some shade-loving grass seed under it.

What information can you tell me about in-ground trampoline pits?

Some families install their trampoline in a pit for easier access and because it blends into the yard better. However, surrounding the trampoline with a safety enclosure is still a necessity because without one you would need to surround the trampoline (6 feet out from the edge) with an impact absorbing ground cover that is 10" - 12" deep (12 cubic yards of ASTM approved bark chips). Of course, bark chips are not near as safe as an enclosure and do not allow for all the great games you can play.

Digging a pit for a 14' trampoline requires removal of 13 to 19 cubic yards of dirt and installing a drain to prevent collection of water. By spreading the removed dirt around the perimeter of the pit, you'll only need to remove about half as much dirt and you'll prevent rain runoff from other parts of the yard from flooding the pit.

Do NOT attempt to remove the trampoline legs or cut the legs in order to secure them in concrete or dirt. This will cause the frame of the trampoline to lose its stability and twist and contort, otherwise known as "potato-chipping". This is extremely unsafe, can ruin the trampoline, and will void your warranty.

Not sure which trampoline to choose?
Have questions about our different safety nets?

For questions about our Trampolines & Safety nets visit our Trampoline Questions Page.


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