Shipping Updates
Updated Dec 2nd, 2020
Holiday Shipping
UPS/FedEx shipments, December 15th is the last day to order for possible Christmas delivery
Freight shipments (backyard product), December 11th is the last day to order for possible Christmas delivery.
- I haven’t received tracking information. Our staff is doing their best to ensure accurate tracking information is provided to all customers. Please allow for 3-5 Business Days to receive tracking information. At that point, if you still haven’t received tracking information, please contact us.
- I haven’t received my order. Due to increased order volume and reduced shipping staff, orders may be delayed from what is shown in the chart at map below.
- I only received part of my order. As many of our backyard trampolines arrive in multiple boxes, UPS has been splitting shipments up and prioritizing medical supplies, food deliveries, and smaller boxes. We are seeing unusual and significant delays on the larger boxes and are working diligently with UPS to find the best way to fulfill your order. When you contact us about a missing box, we will begin an investigation with UPS which can require up to 8 business days to complete. Thank you in advance for your patience.
Estimated Delivery Chart
View 2020 Holiday Shipping Estimates
The estimates below are the average number of business days for delivery by UPS. Orders must be placed by 6:00pm EST to qualify for these estimates. We ship from warehouses in Virginia and California (see map).
If you have additional questions, please call us toll free at: 1-888-567-5867
Many products in stock at local AlleyOOP Dealers nationwide!
Estimated number of business days for delivery:
(These arrival times do not take into consideration any weather that may cause delays.)
Products / Items | 2 Business Days | 3 Business Days | 4 Business Days | 5 Business Days | 5-10+ Business Days |
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All Products except those listed below* |
CA (Northern), DC, DE, MD, |
AL, AZ, |
AR, CO, IA, |
KS (Western), |
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CA, NV, OR, WA |
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All Other States |
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CA (Northern), NV (Western) |
AZ, |
CO, |
AR, IA, IL, |
AL, CT, DC, DE, FL, GA, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, |
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All States |
Special shipping must be arranged for orders going to Hawaii and Alaska.
* NOTE: Oversized packages ship via freight truck
Estimated Delivery Map
NOTE: Due to increased order volume and reduced shipping staff, orders may be delayed from what is shown in the map below.
**All delivery times include 1 business day for order processing