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What is your return policy?
We want you to enjoy your new products, so we
offer a 30 day return guarantee on most products;
thats 30 days from the time you receive
the product. The product must be in saleable condition,
with original packing materials. We will refund
your purchase price, minus all actual shipping
costs (both to and from your location) and minus
a restocking fee equal to 20% of the purchase
price (including applicable tax, if any).
The following types of items do not qualify
to be returned for a refund:
1) Damaged or defective goods which we will
happily replace with the same item at no
cost to you.
2) Promotional items which were provided
free of charge.
3) All items under $50.00 each - such
as replacement parts, Anchor Kits, GamePaks, etc. - are
not returnable or refundable.
4) Items returned without prior written
authorization (RMA) from JumpSport or returned
more than 30 days after delivery of the
product(s) to you.
5) Items attempting to be returned "freight
6) Items not purchased directly from
How do I return an item?
To arrange for a return, contact our Customer Service department at 1-408-213-2551.
Your return will be submitted, you will be given an RMA number to keep for your records,
and you will receive an email confirmation of the return once it is finished being entered into our system.
Please allow 3-4 weeks for processing, once we receive your returned item(s).
The money will be refunded back to the credit card that you used for
your original purchase.
Can I refuse to accept delivery?
JumpSport is always concerned about your satisfaction.
However, should you decide to refuse delivery
of an item legitimately ordered from us, then
a credit will be issued for the item as provided
for in our Return Policy.
If you are refusing delivery because the shipment appears damaged,
we would prefer that you accept delivery of your item(s), and call us immediately if there is a concern.
UPS will still pick up your package to return it to us if they are contacted within 24 hours. Contact our
Customer Service department at 1-408-213-2551 to discuss your concerns, and we will do our best to remedy the situation.
However, if you still want to return your item(s), we can arrange to have UPS pick them up from you.
Missing, Damaged, or Defective Merchandise
JumpSport takes great pride in the products we
offer. We are constantly evaluating the quality
control of our products, and our packaging and
shipping methods. Please inspect all components
prior to assembly to insure that you do not have
any missing, damaged, or defective parts. If you
have a discrepancy, please call
Customer Service at 1-408-213-2551 within
5 days of delivery of merchandise, to report
any missing, damaged, or defective parts. JumpSport
will take prompt action to remedy the situation.
Here's what we will do:
If a part is missing, we will send it to you right away via USPS Priority Mail or UPS Ground
(depending on the size of the part).
If a part is damaged or defective, we will send a replacement and provide you
with instructions on what to do next. We may request that you dispose of it, or we will
arrange to have it picked up at no charge to you. Please keep all original packing
materials, in case an item needs to be returned.
JumpSport does not pay for the cost of unauthorized
repairs or returns. Please note that unidentifiable
or unauthorized returns will be refused. All returns
must have a Return Merchandise Authorization (RMA)
number issued by JumpSport (see Return Policy
above for details).
If you are not assembling your purchase yourself,
check to be sure all parts are included and in
good condition prior to the scheduling of a third
party to assemble your purchase. JumpSport is
not responsible for any installation costs
incurred as a result of missing, damaged, or defective parts.