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What is your return policy?
We want you to enjoy your new products, so we offer a 30 day return guarantee on most products; thats 30 days from the time you receive the product. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus all actual shipping costs (both to and from your location) and minus a restocking fee equal to 20% of the purchase price (including applicable tax, if any).
The following types of items do not qualify to be returned for a refund:
To arrange for a return, contact our Customer Service department at 1-408-213-2551. Your return will be submitted, you will be given an RMA number to keep for your records, and you will receive an email confirmation of the return once it is finished being entered into our system. Please allow 3-4 weeks for processing, once we receive your returned item(s). The money will be refunded back to the credit card that you used for your original purchase.
Can I refuse to accept delivery?
JumpSport is always concerned about your satisfaction.
However, should you decide to refuse delivery
of an item legitimately ordered from us, then
a credit will be issued for the item as provided
for in our Return Policy.
JumpSport takes great pride in the products we offer. We are constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts. If you have a discrepancy, please call Customer Service at 1-408-213-2551 within 5 days of delivery of merchandise, to report any missing, damaged, or defective parts. JumpSport will take prompt action to remedy the situation.
Here's what we will do:
JumpSport does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by JumpSport (see Return Policy above for details).
If you are not assembling your purchase yourself, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. JumpSport is not responsible for any installation costs incurred as a result of missing, damaged, or defective parts.